right of withdrawal

Right of withdrawal

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day

    • - on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (SunWay Europe GmbH, Wrangelstraße 100, 10997 Berlin) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. If the direct debit procedure was selected as the means of payment, no objection to the direct debit is required.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

We bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back)

      • An SunWay Europe GmbH, Wrangelstrasse 100, 10997 Berlin

      • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

      • Ordered on (*)/received on (*)

      • Name of consumer(s)

      • Address of consumer(s)

      • Signature of consumer(s) (only if notification is on paper)

      • Datum
      (*) Strike out what is not applicable

    10. Voluntary Right of Return

    10.1 Voluntary right of return up to 30 days after receipt of goods. For all purchases of goods, we grant you a voluntary right of return of a total of 30 days from receipt of the goods in addition to the statutory right of withdrawal in accordance with Section 8. With this right of return, you can withdraw from the contract even after the 14-day cancellation period has expired (see Section 8) by contacting us within 30 days of receipt of the goods (period begins on the day after receipt of the goods). SShould you decide to send us an email also enter your order number here, as well as the item number and the number of items to be returned. We can have forwarding items picked up from you after consultation.

    10.2 A prerequisite for exercising the voluntary right of return, however, is that you return the goods in their original condition, intact and undamaged in the original sales packaging. You have the opportunity to check the functionality and properties of the goods and try them out and test them, as is possible and customary in a retail store (Test"). If the item is used beyond this inspection and this causes deterioration and damage to the purchased item, SunWay reserves the right to refuse to take back the goods subsequently damaged by the buyer. We would like to point out that you bear the transport risk when returning the goods as part of the voluntary right of return. The voluntary right of return does not apply to the purchase of gift vouchers.

    10.3 If you exercise your voluntary right of return, the refund will be made to the account you used for payment. If you paid by Paypal / credit card, the refund will be made to the associated Paypal / credit card account. If the direct debit procedure was chosen as the means of payment, no objection to the direct debit is required

    10.4 Your statutory right of revocation (cf. section 8) is not affected by compliance with the requirements specified in this section 9 and remains in force independently of this. Until the end of the period for the statutory right of withdrawal, only the statutory conditions listed there apply. Furthermore, this contractually granted (voluntary) right of return does not limit your statutory warranty rights, which remain unrestricted.

    11. Retention of Title

    11.1 The goods do not become the property of the customer until full payment has been made.

    11.2 In the case of purchase on account, Klarna Bank AB as retains ownership of the purchased item until all outstanding claims from the business relationship with the customer have been settled

    12. Service, Complaints and Claims

    Customer satisfaction is very important to us. We therefore endeavor to process your request as quickly as possible and to get back to you as soon as we have received your input. For service requests or complaints, please contact our customer service:

    SunWay Europe GmbH
    Wrangelstraße 100
    10997 Berlin

    13. Liability

    SunWay is only liable for intent and gross negligence, unless the damage is fraudulently concealed, damage resulting from injury to life, limb or health or damage resulting from the breach of essential contractual obligations. Essential contractual obligations are obligations the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner regularly relies and may rely. If there is simple negligence in these exceptional cases, our obligation to pay compensation is limited to the foreseeable damage that is typical for the contract. The regulations of the product liability law as well as the liability for assumed guarantees remain unaffected. The same applies to breaches of duty by SunWay's vicarious agents.

    14. Hyperlink Disclaimer

    Hyperlinks on can refer to third-party websites. SunWay has no influence whatsoever on the content of these external websites, does not adopt them and assumes no liability for their content. As soon SunWay becomes aware of illegal content SunWay the corresponding hyperlinks Clear.

    15. Data Security

    15.1 In the course of your registration on you will be asked to submit personal data. This is data that SunWay to process the on concluded contracts required. All personal data is from SunWay treated confidentially and in accordance with the relevant legal regulations, in particular those of the General Data Protection Regulation (EU-DSGVO) and the Federal Data Protection Act (BDSG). To secure your data in online payment transactions SunWay through the most modern encryption techniques such as e.g. B. the Secure Socket Layer (SSL). SSL is a recognized standard protocol that ensures secure data exchange. All of the data you use to place an order is transmitted to SunWay in encrypted form.

    15.2 You can read the privacy policy of at Data protection recall.

    16. Image Rights

    All usage rights to image material are included SunWay or our partners. The use of the image material - in whatever form - is not permitted unless express permission has been obtained from SunWay.

    17. Final Provisions

    17.1 For legal disputes arising from or in connection with the purchase contract, the law of the Federal Republic of Germany shall apply exclusively, excluding the UN Sales Convention.

    17.2 SunWay reserves the right to adapt these terms and conditions for future transactions. Excluded from this are unreasonable changes, in particular of essential parts of the contract, such as the main services owed, which would be the subject of a change contract.

    Status: February 2022

    Your SunWay Europe GmbH